jaya 9vip's Privacy Policy

1 Introduction and Scope of Application

This Privacy Policy applies to all services, applications, and websites on the jaya 9vip platform. When you register, log in, or use any of our services, you voluntarily provide certain personal information. This document clearly explains how we use that information, under what circumstances we share it with third parties, and what your rights are.

This policy supplements our Terms and Conditions, and both documents should be read together. In case of any ambiguity, the Terms and Conditions will take precedence.

Our platform is for people aged 21 and above only. If you are under 21, please do not use the platform or provide any information.

2 Information We Collect

jaya 9vip collects information in various ways. The types of information collected are described below:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Bank account or mobile wallet details (bKash, Nagad, Rocket, Upay)
• National ID or passport details (for account verification)
• User-chosen username and password

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Date, time, and duration of sessions on the platform
• Gaming activity, betting history, and transaction records
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

To prevent fraud, verify identity, and counter money laundering, we may sometimes collect information through verification agencies. This information is used for security purposes only.

3 Purpose of Data Use

jaya 9vip uses collected information for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Financial Transactions: To securely process deposit and withdrawal requests.
• Customer Support: To provide assistance via live chat and email.
• Fraud Prevention: To identify unauthorised access and suspicious activity.
• Personalisation: To present game suggestions and offers based on your preferences.
• Marketing Communications: To send relevant offers and updates with your consent.
• Legal Compliance: To follow applicable regulations and regulatory authority directives.
• Service Improvement: To improve platform performance and user experience.

4 Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, data storage, customer support, and technical infrastructure management. These partners receive only the information needed for their contracted work and are required to comply with our privacy policy.

4.2 Legal Requirements

If we are required to disclose information due to a court order, government authority request, or legal obligation, we may do so. In such cases, we will provide only the minimum necessary information.

4.3 Business Transfers

In the event of a change of business ownership or merger, user information may be transferred to the new authority. However, that authority will also be required to maintain the same standard of privacy protection.

4.4 Consent-Based Sharing

For any purpose beyond the cases above, we will obtain your explicit consent before sharing your information.

5 Data Security Measures

jaya 9vip has adopted industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transmitted on the platform is encrypted using SSL technology.
• Password Hashing: Passwords are never stored in plain form — advanced hashing algorithms are used.
• Access Controls: Only authorised staff can access specific data.
• Regular Audits: Regular system checks are conducted to identify security vulnerabilities.
• Data Centre Security: Servers are kept in environments secured at both physical and digital levels.

However, data transmission over the internet is not entirely risk-free. We take every precaution, but absolute security cannot be guaranteed. You are also advised to stay alert — keep your password confidential and notify us immediately if you notice any suspicious activity.

6 Cookies and Tracking Technologies

The jaya 9vip platform uses cookies and similar tracking technologies. Their main purpose is to keep your session active, remember your preferences, and analyse platform usage patterns to improve service quality.

Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember personal settings such as language, theme, and preferences.
• Analytical Cookies: Help improve the platform by analysing user behaviour.
• Marketing Cookies: Used to display relevant advertisements and offers.

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some platform features from working.

7 Data Retention Period

We retain all necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a set period to meet legal and regulatory requirements.

• Transaction records and financial history: retained long-term as required by law.
• Customer support communications: retained for a set period to facilitate review.
• Security logs: retained for as long as needed for fraud detection and dispute resolution.
• Marketing communication data: retained until you withdraw your consent.

When the specified retention period ends, or if we no longer have a legal basis for keeping the information, it is securely deleted or anonymised so that you cannot be identified.

8 Your Rights

You have the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may ask for your information to be deleted.
• Right to Restrict Processing: You may request that the use of your information be limited for a specific purpose.
• Right to Object: You may object to marketing communications at any time.
• Right to Portability: You may request your information in a structured format.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights or for any questions about your information, contact us via live chat or email. We provide support in both Bengali and English. Visit our FAQ section for more answers related to data protection.

9 Protection of Minors' Data

jaya 9vip is explicitly not for anyone under the age of 21. We do not knowingly collect any information from minors. If we become aware that a minor has used our platform or provided information, we will immediately delete that information and close the relevant account.

To learn more about our efforts to ensure responsible gaming, read our Responsible Gaming Policy.

10 International Data Transfers

For the purpose of providing technical services, your information may sometimes be stored or processed outside Bangladesh. In such cases, we ensure that the receiving party maintains a standard of protection equivalent to this Privacy Policy and that the security of the data is protected through contractual obligations.

11 Policy Changes and Updates

jaya 9vip may revise this Privacy Policy from time to time. If there are any significant changes, we will notify you via your registered email or a notice on the platform. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.

The date of each revision will be noted at the top of this page. You are advised to visit this page regularly to stay informed of the latest updates. To learn more about our platform and its values, visit the About Us page.

12 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us in the following ways:

• Live Chat: Use the platform's live chat feature for direct 24/7 support.
• Email: [email protected]

We can handle communications in both Bengali and English. We will respond as soon as possible after receiving your request.